Frequently Asked Questions

  1. What is optical crystal?

    2. Optical crystal is the purest form of glass available. It contains no mineral content and thus is crystal clear, unlike common glass. Optical crystal is what camera, microscope, and telescope lenses are made of. Unlike leaded crystal (which contains up to 24% lead oxide), optical crystal is environmentally friendly and will not pollute the environment.

  2. What’s the difference between optical crystal and glass?

    3. Optical crystal IS glass. The difference is that the mineral content of optical crystal is removed, resulting in a very pure, very clear and colorless type of glass.

  3. Can you put a building in crystal?

    4. Yes, we do a lot of this. If the building is new, the architect will have the 3D CAD files we need for this. If the building is older, we will need to create a 3D drawing of the building at additional cost. Browse the Buildings category for examples of buildings we’ve put in crystal.

  4. How do you put the image inside the crystal?

    5. We focus the laser so that the laser beam comes to the focal point inside the crystal. The energy of the laser beam is concentrated so that a tiny spot is created inside the glass. This process is repeated many tens of thousands of times to create your 3D image.

  5. What if I don’t have a 3D drawing of what I want engraved? Can you do this for me?

    6. Yes. If we don’t have the image you want in our library of images, there are a number of sources we can draw upon to find or develop your image for you. If we have to develop the image from scratch, there will be an additional art development charge.

  6. Are you licensed under the Clement patent to produce this product?

    7. Yes. We are fully licensed under the Clement patent to produce any 3D laser engraved crystal product.

  7. I’m not a distributor. How can I purchase one of your crystals?

    8. Contact us via our company contact form by clicking here and we will refer you to the distributor nearest you.

  8. How can I become one of your distributors?

    9. We sell our products only through promotional product distributors. If you are a promotional product distributor, and not yet registered with us, please register with us by clicking here. We will contact you verify all information and further steps.

  9. Do you make these crystals in the U.S.?

    10. Yes. We manufacture all of our products in the central U.S. under strict quality control.

  10. Can you engrave a photograph?

    11. Yes. We have engraved thousands of photos in crystal. Engraving a photo in crystal is a beautiful way to honor someone as a part of an award or gift.

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